If you have any questions or concerns about your order, you can contact us directly:
LJH Media Ventures LLC dba Cleaning Retailer
109 Locust Ave., Springfield, PA 19064
1-800-417-7980
After you place an order, all customers will receive a confirmation email. The confirmation email confirms that we have received your order for processing.
After receiving a customer order, Cleaning Retailer will begin preparing your order for shipment. When your order is ready for shipment, all customers will receive a shipment confirmation email with a tracking number.
Shipping Delays
In the event your order is not available for shipment due to delays or a backorder, we will contact you by email to give you an update on when your purchase order will be available for shipment.
If there is a shipping delay greater than 3 days from the date of your purchase, customers will have the option to cancel their order and receive a 100% refund or to accept the estimated shipping delay.
If you have questions about your order, please contact us by phone or by email at sales@cleaningretailer.com.
Where We Ship Products
Cleaning Retailer only ships products to the 48 US states representing the continental United States.
Cleaning Retailer does not ship to Alaska, Hawaii, and other US Territories or foreign countries.
Shipping Charges
Cleaning Retailer charges all customers for shipping. Shipping charges are calculated based on the product weight and product dimensions. All shipping charges are displayed at checkout as a separate charge.
Shipping Methods
Cleaning Retailer uses Fedex, UPS and USPS for small products eligible for ground shipping.
Cleaning Retailer uses freight shipping for all products that weigh in excess of 100 pounds and / or require freight shipping due to dimensions that are not eligible for ground shipping.
Average Handling Time
The average handling time for all orders is 2 to 3 days from completion of payment for order.
In the event your order has a longer lead time, Cleaning Retailer will inform you of the lead time estimate by email after you complete the purchase.
Any orders with a lead time of greater than 3 days are eligible for a 100% product refund if cancelled prior to shipment upon written email request by the customer.
Average Shipping Time
The average shipping time for orders ranges from 5 to 7 days.
Delivery Information
Most of our products ship by freight due to the weight of the product. It is the customer’s responsibility to make appropriate arrangements necessary to receive the product upon delivery. This may include access to equipment that will be able to transport and store the product upon delivery.
If the purchased product is delivered to a non-business address, the customer is responsible for making sure a delivery truck can access the delivery address or arranging with the shipping company to pick up the product from a shipping terminal.
- If the customer intends to receive the product at a residential address or a business address without a loading dock, we strongly recommend the customer purchase the optional liftgate service during checkout.
If the customer prefers to pick up the product directly from the shipping company at a shipping terminal, do not request the optional liftgate service at checkout. The customer is obligated to arrange pickup with the shipping directly.
- Cleaning Retailer is not able to arrange pickup scheduling at a shipping company’s terminal.
- Cleaning Retailer and the shipping company assume no liability in the event that a shipping company is unable to access your shipping address for delivery.
The customer is responsible for any additional delivery costs for deliveries that require special handling at your shipping address.
If the customer is unavailable or declines to receive delivery of the purchased product, the customer will be responsible for the cost of return shipping and a 20% restocking fee. These charges will be deducted from the final refund amount for any products returned to us due to customer refusal to accept delivery.
- If for any reason you do not receive your product, please contact us immediately at sales@cleaningretailer.com or by phone at 800-417-7980.