Refund & Return Policy

• Call us: 800-417-7980
• Email us: sales@cleaningretailer.com
• Use our Contact Page

*If your product has a serial number, the returned product must have a serial number that matches the serial number included in the original purchase receipt. Any product returned with a serial number that does not match the serial number included with the original product purchase is not eligible for a refund.

All purchases from Cleaning Retailer are considered final after 30 calendar days from the date of purchase.  Products purchased greater than 30 calendar days from the date of purchase are subject to the terms and conditions outlined in the manufacturer’s product warranty.

Cancelled Orders

We provide all customers with a 24 hour cancellation period.  Any purchase can be cancelled and fully refunded upon written email request within 24 hours from the time of original purchase.

• To cancel a purchase order made within 24 hours of purchase, please use our contact form to complete the request.

After 24 hours, we allow product returns for a 100% refund if your order has not shipped. If your order has shipped, we allow returns for cancelled orders for a full refund less the cost of return shipping which is paid by the customer.

• To cancel a purchase order made after 24 hours of purchase, please use our contact form to complete the request.
• Cleaning Retailer will provide return shipping labels to the customer by email. The return shipping cost will be paid by the customer and deducted from the final return amount.

Defective Product Returns

Defective products includes the following: incorrect products, damaged products and defective products.

• Cleaning Retailer offers all customers a 100% return on defective products. Cleaning Retailer will pay for 100% of the return shipping costs on any defective product.

Defective product return requests must be requested in writing by the customer within 30 days of receiving their order to be eligible for a 100% refund.

Cleaning Retailer accepts all product returns by mail. We offer all customers a downloadable return label for product returns. 

If the product return is due to shipping damage, customer are responsible for following the steps outlined in the Product Inspection Upon Delivery section to be eligible for a defective product return.

• To initiate a return for defective products, please use our contact form to request a defective product return.
• After receiving your defective product return request, we will request you to provide a written description of the defective product and include pictures of the defective product by email documenting the defect.
• The product return must be in the original packaging and include all packaging materials, crates, boxes, and pamphlets.
• Cleaning Retailer will provide a downloadable return label to all customers by email.
• Defective product returns have no restocking fee.
• Customers are not required to pay for return shipping for defective product returns. 
• The defective product return amount includes the original shipping cost.
• The final refund amount for customer remorse returns will be calculated as the Purchase Price plus any original shipping cost.
• All customer remorse returns will be processed within 24 to 48 hours after receiving the returned product.
• Refunds will be credited to the same payment method used by the customer to make the original purchase. 

Product Inspection Upon Delivery

Customers are obligated to fully inspect the product before accepting delivery.  If the customer notices damage, missing parts, or an incomplete order, the customer is obligated to immediately notify the shipping company of any observed issues by noting in writing on the freight log or bill of lading.

Customers are also responsible for notifying Cleaning Retailer within 24 hours of any product damage, missing parts, or an incomplete order.  Customers are further advised to immediately take pictures of any visible product damage.

If the customer notices significant product damage, customers are advised to refuse to sign for delivery and to immediately notify Cleaning Retailer in writing through our contact form.

Cleaning Retailer will work with customers to timely address any damage issues or missing products. 

If a customer signs for a delivery without documenting any damage, missing products, or other issues on the delivery receipt, the customer is fully accepting delivery of the product and waives any right to product replacements or refunds relating to damage or other issues during delivery.

Cleaning Retailer is not liable for product shipping damage discovered after the customer has signed the freight delivery receipt acknowledging clear delivery from the shipping company.

Used Products

• Cleaning Retailer does not accept returns for used products. 
• Used products are subject to the manufacturer warranty.

Customer Remorse

Cleaning Retailer accepts returns for Customer Remorse for a period of 30 days from the date of delivery.

Customer Remorse is defined as purchasing the wrong product, a product that does not fit, or you no longer want the item.

Cleaning Retailer accepts returns for customer remorse by mail.

• All returns due to Customer Remorse must be pre-authorized and require a return authorization that will be provided by Cleaning Retailer by email after a customer requests a return for customer remorse.
• To initiate a return for customer remorse, please use our contact form to request a product return.
• The product return must be in the original packaging and include all packaging materials, crates, boxes, and pamphlets.
• Cleaning Retailer will provide a downloadable return label to all customers by email.
• All returns include a 20% restocking fee.
• Customers are required to pay for return shipping. 
• The product return does not include the original shipping cost.
• The final refund amount for customer remorse returns will be calculated as the Purchase Price less return shipping less the 20% restocking fee.
• All customer remorse returns will be processed within 24 to 48 hours after receiving the returned product.
• Refunds will be credited to the same payment method used by the customer to make the original purchase. 

EXCEPTION / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please use our contact form if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.